Privacy Policy

Last updated: October 2026

SurveyorMatch ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our vehicle collection and delivery services.

1. Information We Collect

When you request a quote or book our services, we collect:

• Your name, email address, and phone number
• Vehicle details (make, model, registration)
• Collection and delivery addresses
• Preferred dates and service requirements

2. How We Use Your Information

We use your data solely to:

• Provide accurate quotes for vehicle transport
• Arrange and complete your vehicle collection/delivery
• Communicate with you about your booking
• Comply with legal obligations

We do NOT sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Storage & Security

Your data is stored securely and only retained for as long as necessary to fulfil our services and legal obligations. We use industry-standard encryption and security measures.

4. Data Retention

We keep your personal data only for as long as we genuinely need it. Our retention periods are:

• Quote and enquiry data: up to 12 months from your last contact with us, after which it is deleted.
• Booking and contract records: for the duration of your booking plus 6 years, to meet our legal and accounting obligations.
• Payment and financial records: 6 years, as required by UK tax law.
• Marketing preferences: until you unsubscribe or ask us to remove them.

When we no longer need your data, we delete or anonymise it securely.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

To exercise these rights, contact us at [email protected].

6. Cookies

Our website uses essential cookies for functionality. We do not use tracking or advertising cookies. See our Cookie Policy for details.

7. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 16. If you believe a child has provided us personal data, contact us and we will delete it promptly.

8. Contact

For privacy-related inquiries: [email protected]